Delivery/shipping/returns

Shipment & Delivery

(All shipping is based on weight)

There are two options available for delivery in the UK: 

2nd class standard - up to 1kg £3.50, between 1kg - 2kg £5.50. Higher than 2kg prices will vary based on weight.

2nd class signed for - up to 1kg £4.50, between 1kg - 2kg £6.50. Higher than 2kg prices will vary based on weight.

*All orders in the UK over the value of £65.00 will receive a standard 2nd class signed for delivery FREE*

All deliveries aim to be delivered within 2-3 working days in the UK. 

Tracked and signed for shipping in Europe and  worldwide is also available:

Europe - up to 1kg £13.95, 1.5kg £14.95. Higher than 1.5kg £15.50

Worldwide - prices will vary based on the country zone you live in. Delivery costs will be subject to the total weight of the shipment and will be displayed at the end of the checkout process.

All deliveries aim  to be delivered within 3-5 working days. 

Please note from time to time delivery delays may occur due to postal services. 

 All "Mummy Makes" By Nadia are packaged with extreme care. In the unlikely event your parcel suffers damage upon receipt due to delivery mishandling, please ensure to take an image and report this claim to me immediately within the first 24hours of receiving your parcel. Failure to do so will impede any claim that is made and I will be unable to replace your items free of charge.

Returns and Refund

Thank you for placing an order with "Mummy Makes" By Nadia.
If you are not entirely satisfied with your purchase, I am here to help you.

Once you receive your order you have 30 calendar days to examine your order and advise me of any defects. To be eligible for a return, you must provide me with images and proof of the defect - your item must be unused and in the same  condition that you received it. Your item needs to have the receipt or  proof of purchase.  You will be responsible for paying the shipping costs for  returning your item. Shipping costs are non​refundable unless the defect has been identified and conformed. After the 30 day period you accept that all of the products received from "Mummy Makes" By Nadia shall be deemed to be satisfactory and "Mummy Makes" By Nadia is said to have properly performed its obligations in relation to the purchase and sale and delivery of the products.

Once your item has been received, it will be inspected. If your return item is approved, a refund will be completed to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Please note: You have 14calendar days to claim for a refund if you change your mind. After the 14 day calendar period you will only be eligible for an exchange.

If your item has been specifically customised for you, I am unable to offer a refund unless there is a defect.